How to submit a complaint

A complaint may be submitted in writing, by email to info@platan.capital or in person at our office, 27 Gulbenkyan St., office 1/2, Yerevan. It is registered and reviewed under the company's internal procedure, and a written reply is provided.

Response time

10 business days.

Financial System Mediator

Retail clients may submit claims to the Financial System Mediator. See Financial System Mediator →

Right to information
Basis: [law, article]. Information is provided free of charge [or fee] within [X] business days of the request.

Documents

Complaints handling procedure